FAQs
Frequently Asked Questions but feel free to ask your own.

Listed below are the questions we are asked most frequently. If you cannot find an answer for your question then please contact us and we will do our best to assist you.

  • What is your postcode (for SatNav)?

    Our postcode is TQ1 3LA, however this will lead you to the Hampton Avenue side of the local authority car park which is no entry. Follow the brown traffic signs when you get very close.

  • How does the FREE RETURN work?

    Our free return visit within 7 days

    How does it work? During your first visit, before you leave, go into the gift shop and show your admission ticket to get a photo-pass. Everyone returning will need to be in the photo and you will be given a special photopass ticket (your original admission ticket will not enable you to return).

    How to use it? - Everyone in the photo-ticket can return once, for free, within 7 days (so, for example, if you get it on a Saturday, it is valid until the end of the following Saturday).  Many people use it to visit daytime, then come back during evening opening for illuminations (or the other way around).

    What if we don't get the photo pass on our first visit?  Sorry, but you will not be able to return for free. We have to have this rule because admission tickets can be, and are, passed around. You have to have a photo so we know it is the same people returning.

    Even if you are unsure you will use it, please avoid disappointment and get the return photo-pass just in case - it really is strictly no free return without it.

    What if we lose our photo-pass ticket?  Please keep it safe, the return photo ticket is non-replaceable. Our staff can only access your photo using the special barcode on the ticket. If you lose it, we will have no records of you and you will not be able to return for free.

  • Are dogs allowed in the Model Village?

    Yes, outdoors only.

    Dogs are welcome throughout the gardens but are not allowed in the 4D Theatre or the Tearoom.

    If you are looking to have refreshments too, we do have an outdoor terrace but please be aware this is outside only.

    They must be kept on a short lead and you must stay with them the whole time (they cannot be left outside the tearoom or 4D cinema). 

    Please come prepared to pick up any doggy dos!

  • Do you do Annual Passes?

    We no longer offer annual passes

    Running membership systems is quite a costly exercise (system maintenance, licensing & staff cover) and, with the GDPR, has got more complex and expensive.

    Ever since we introduced the local resident’s discount, use of this has grown considerably and interest in annual membership has gradually decreased. 

    ‘Local Resident Discount’ is available to anyone living in a TQ postcode and doesn’t require the need for signing up and providing personal contact details.  It also removes the need to speculate on how many visits you might make and you don’t need to pay money up front for the year.

     

    LOCAL RESIDENT'S DISCOUNT

    We offer 20% Admission discount, at the gate, for anyone permanently living at a TQ postcode. Available all day Fridays,Saturdays & Sundays (all year, except Dec 22nd & 23rd) and after 4.30pm on Thursday evenings (March 29th to October 18th). Bring proof of a TQ postcode address (i.e. utility bill etc.) and everyone in your party will receive the discount.

    T&Cs - Proof of permanent TQ address required. Valid against full gate prices only, but the 'group of 4 or more' discount still applies. You can also take up the free return within 7 days if you get a return photo-pass during your first visit.  Not valid in conjunction with any other offers or discounts, and not valid on 22nd or 23rd December 2018

  • Do you offer prize tickets for charity events & raffles?

    Every year we get thousands of requests for prize tickets to be handed out at charity events, special occasions and raffles for a variety of causes. We will do our best to help as many as we can but due to the sheer volume we can only offer tickets to a very limited number of the requests we receive and at least 4 weeks notice will be required.

    If you would like put in a request, please bear in mind the following:-

    - We can only process requests by email - mail@model-village.co.uk - we cannot help with requests over the phone.

    - It will need to be a very local event, and at least 4 weeks before the event date, to have any chance.

    - Please give details what the tickets will be used for and where any monies raised will be going.

    - We cannot reply to requests, you will only hear from us if successful (generally within 4 weeks).

    - We are unable to provide information on the status of a request.

  • Can we make it a full day out?

    Based on customer feedback, a visit to the Model Village generally takes between 1.5 to 2.5 hours (Though some visitors are with us longer).

    The Model Village is set in the beautiful Babbacombe bay area. Within an easy 3 or 4 min walking distance are the Babbacombe Downs with spectacular, not-to-be-missed, views and the cliff railway to the beautiful Oddicombe beach (if it's a hot sunny day, why not spend some time on the beach and visit us!). There is also the St Marychurch shopping precinct with a range of individual shops, just 3 or 4 min walk the other way. Bygones Victorian street & museum is just around the corner.  All of these attractions/sights can be accessed from the same local authority car park as the Model Village.

    EVENING ILLUMINATIONS:

    Remember during late opening periods you can visit day and evening for illuminations. Before you leave, validate your admission receipt in the gift shop to get a photo-pass that enables you to return once, for free, within 7 days (it can be later the same day or another day).

  • How accessible are the gardens?

    The Model Village is built in a steep valley. For people with any mobility difficulties, wheelchair and mobility scooter users, it is important to allow plenty of time and bear in mind there are very steep slopes (gradients up to 1-in-4, 25%) entering and leaving the gardens, and you need to be certain this is manageable for you. It is important to read on for full details and photos...

    Please Click here for FULL details.

  • Do you have a car park?

    We do not have our own car park but adjacent to the Model Village there is a local authority owned pay & display car park that serves the area. We suggest allowing 2-3 hours for parking ( if you have any parking time left you might want to take a 5 minute walk to the Babbacombe Downs - the views are worth it). If necessary, you can pop out to top up during your visit. Or you can pay by card using your mobile phone so you can take as long as you need, BUT you must remember to stop it when you leave.

     

  • How long do we need?

    The Model Village is much bigger than many first-time visitors expect. The site is 4 acres and the walk around is about 1km, with several indoor exhibits too.

    To avoid missing the finer details and hidden gems, we recommend that you take your time or even go around twice.

    Based on customer feedback, the typical length of stay is around 1.5 - 2.5 hours, but some people are with us longer

    Latest entry times will only allow you a maximum of 1 hour, which is the very minimum time needed to see the gardens only.  To avoid disappointment, we recommend arriving at least 30 minutes before published latest entry times.

  • Who is the Model Village suitable for?

    Our visitor profile is about 55% families with children and 45% adults only.

    Children enjoy the miniature scenes, animation and fun character hunt trails. Adults also enjoy the character hunts, but the gardens and detailed models, representing English life through the last 6 decades, offering a touch of nostalgia and some very English humour, have a special appeal.

  • Will the weather affect my visit?

    Without a doubt the village is mostly outdoors and is best seen in drier weather.

    However, if the weather is inclement we do have some indoor displays - Movie miniatures, 4D cinema, Victorian snowy village scene, our Little Enders soap scene, and a small 6 hole mini golf - all these could pass a bit of time if the weather turns showery. If it is hot and sunny and you want to enjoy the beach too, we are just a short walk from the beautiful Babbacombe Downs and cliff railway to Oddicombe beach.

    SEVERE WEATHER:

    It is extremely rare that we have to close, or change opening hours, due to weather, but if uncertain please phone us on 01803 315 315 (select option 2) or email us, before making your journey. Most of the park is outdoors and during very wet/windy or extreme cold/icy conditions some of the animated features may be affected and not function and we may have to adjust opening hours. We will always do our best to keep things running, but as the real-world gets affected by extreme weather then it is fair to assume that our much more delicate miniature world will be affected too.

     

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