FAQs
Frequently Asked Questions but feel free to ask your own.

Listed below are the questions we are asked most frequently. If you cannot find an answer for your question then please contact us and we will do our best to assist you.

  • Coronavirus Information

    We reopened on July 4th!

    Extensive measures have been taken to make sure a visit to the Model Village is enjoyable as always, and as safe as possible for our staff and visitors.

    To protect our staff and all customers, you should not visit us if you have, or anyone in your household has, any symptoms of Covid-19 (such as a fever or new and regular cough).

    Here is what you need to know....

    We are currently operating at less than 25% of our normal capacity

    Extra extensive cleaning will take place through the day and screens are set up at all serving areas, with hand gels available.

    The Model Village is an outdoor attraction, operating a one-way route through the village with distancing markers on the floor throughout the gardens. For extra comfort & enjoyment we suggest keeping two floor markers apart. There are some indoor/undercover areas, but due to limited indoor cover, we recommend coming prepared for any rain showers.

    Visitors are requested not to pass others, but wait for step-aside areas. You can go around as many times as you like.

    Payments on site will be by debit/credit card only.

    Our coffee shop will be serving takeaway drinks, sandwiches and snacks. There will be no indoor seating, but tables available on the large terrace.

    Our toilets are open to visitors - we have some next to the takeaway coffee shop and some in the middle of the gardens.  A disabled toilet is available next to the coffee shop.

    Our optional 4D theatre experience, small indoor mini-golf and our evening illuminations will not be available for the time-being as they are not operable with social distancing measures.

    The car park adjacent to the Model Village is a council owned and operated pay and display car, card payments can be made at one of the machines (though we'd recommend having a few coins in case)

    Please be aware that there are leaflets circulated through hotels and accommodations - these were printed and distributed back in December and January, prior to the covid-19 outbreak. The information on these will be incorrect, please check back on this website only for correct and up-to-date information

     

  • Postcode (for SatNav) and Parking?

    Our postcode is TQ1 3LA, however this will lead you to the Hampton Avenue side of the local authority car park which is no entry. Follow the brown traffic signs when you get very close.

    We do not have our own car park but adjacent to the Model Village there is a local authority owned pay & display car park that serves the area. Payment by card is possible at the machine nearest our entrance.

    We suggest allowing 2-3 hours for parking ( if you have any parking time left you might want to take a 5 minute walk to the Babbacombe Downs - the views are worth it). If necessary, you can pop out to top up during your visit, see a member of staff.

  • Are dogs allowed in the Model Village?

    Yes, with some restrictions - 

    Dogs are welcome throughout the gardens, indoor displays but are not allowed in the coffee shop. 

    They must be kept on a short lead and you must stay with them the whole time.

    Please come prepared to pick up any doggy dos!

     

  • Who is the Model Village suitable for?

    Our visitor profile is about 55% families with children and 45% adults only.

    Children enjoy the miniature scenes, animation and fun character hunt trails. Adults also enjoy the character hunts, but the gardens and detailed models, representing English life through the last 6 decades, offering a touch of nostalgia and some very English humour, have a special appeal.

  • Accessibility and visiting with additional needs?

    The Model Village is built in a steep valley. For people with any mobility difficulties, wheelchair and mobility scooter users, it is important to allow plenty of time and bear in mind there are very steep slopes (gradients up to 1-in-4, 25%) entering and leaving the gardens, and you need to be certain this is manageable for you. It is important to read on for full details, photos and prices...

    Please Click here for FULL details.

  • Do you offer prize tickets for charity events & raffles?

    Every year we get thousands of requests for complimentary and prize tickets to be handed out at local charity events, special occasions and raffles for a variety of local causes. We do our best to help as many as we can but due to the sheer volume we now get, we can only help a very limited number of the requests we receive.

    If you would like put in a request:-

    - We can only process requests by email - mail@model-village.co.uk  or letter, we cannot help with requests over the phone.

    - It will need to be a very local event and, to allow time for processing, at least 4 weeks before the event date, to have any chance.

    - Please give the event date and some details about what the tickets will be used for and where any monies raised will be going.

    - We will need an address for where to send the tickets if your application is successful

    Once you have applied:-

    - We cannot reply to requests, or give information on the status of a request.  You will only hear from us if successful (generally within 4 weeks).

    - Entries, with the correct information as above, are picked at random once a month

    - Please bear with us if you are not successful on this occasion, due to the volume we can only help about 10% of the requests we receive

  • Gift Vouchers?

    Gift Vouchers

    Available to purchase from our admissions desk or via telephone. Monday to Friday between 11am to 4pm only.

    • In person - we accept cash or card payments (sorry no cheques)
    • Via Telephone - by card payment  

    If you wish to telephone us on 01803 315315, press option 2 once the automated message starts. 

    We will need to know: How many tickets you want to purchase, the address to send the tickets to & please have your card details to hand. 

    The gift voucher is valid for one visit, within a year from the purchase date.

  • How long to allow - Can we make it a full day out?

    The Model Village is set in 4 acres and much bigger than many people anticipate.

    Based on customer feedback, for the majority of our visitors a visit takes between 1.5 to 2.5 hours, though about 25% are with us longer.

    Just to see the gardens/models you can do this in 1 to 1.5 hours if you are short on time.

    If you want the full experience we advise at least 1.5 to 2 hours - taking your time as it's easy to miss so much of the detail, also looking for 'Where's Wally?' and other characters. Going around twice is recommended, you will see a whole lot more. You might want to include the 4D theatre and our 6-hole minigolf. Allow a bit longer if you are including a lunch stop.

    The Model Village is set in the beautiful Babbacombe bay area. Within an easy 4 to 5 min walking distance are the Babbacombe Downs with spectacular, not-to-be-missed, views and the cliff railway to the beautiful Oddicombe beach (if it's a hot sunny day, why not spend some time on the beach and visit us!). Also Babbacombe theatre is at the other end of the downs.

    There is also the St Marychurch shopping precinct with a range of individual shops, just 3 or 4 min walk the other way. Bygones Victorian street & museum is just around the corner.  All of these attractions/sights can be accessed from the same local authority car park as the Model Village.

     

  • Job Vacancies?

    At the Model Village we have a very loyal team of staff, all of whom have worked with us for many years, and therefore full time/permanent job vacancies are very rare.

    Our seasonal customer service staff tend to come back year after year for several years. 

    Some years we do have one or two vacancies for seasonal work, and recruitment would usually takes place some time between March to May. 

    [vacancies will be listed]

    If you are interested in working at the Model Village and would like apply for a Job or send in a speculative application, it would be great to hear from you.

    Please email - mail@model-village.co.uk - or post to: Babbacombe Model Village, Hampton Avenue, Torquay, TQ1 3LA, or drop in -

    A covering letter or email - if it's speculative please specify what sort of work you are looking for and when you are available - full time, part time, weekends or dates, etc....

    A copy of your CV

    Make sure to include an email address and your phone number

    HELPFUL TIPS: If you are emailing, please ensure you put a subject title and write in the body of the email or the chances are your email will go into spam. Vague speculative CVs without any introduction or details about your availability and job interests, and also applications with limited contact information (i.e. just an address and no e-contact), will generally not be taken further.

     

  • Will the weather affect my visit & winter opening?

    Without a doubt the village is mostly outdoors and is best seen in drier weather.

    However, if the weather is inclement we do have some indoor displays - Movie miniatures, 4D cinema, Victorian snowy village scene, our Little Enders soap scene, and a small 6 hole mini golf - all these could pass a bit of time if the weather turns showery. If it is hot and sunny and you want to enjoy the beach too, we are just a short walk from the beautiful Babbacombe Downs and cliff railway to Oddicombe beach.

    SEVERE WEATHER:

    We are 90% outdoors, but it is very rare that we have to close, or change opening hours, due to weather. We will always do our best to keep things running, but as the real-world gets affected by extreme weather then it is fair to assume that our much more delicate miniature world will be affected too.

    During extreme wet/windy weather - set in a valley we are quite sheltered from most of the winds, but some of the animated featues may be affected by heavy rains. This may, albeit it very rarely, affect opening times

    During extreme cold/icy/snowy weather - this is quite rare in Torquay and usually it is clear by the time we open but, because we have some steep pathways, we need to ensure paths are clear of any ice before we can open which may delay or reduce opening hours during more extreme conditions.

    If uncertain please phone us on 01803 315 315 (select option 2) or email us, or contact us via facebook, before making your journey.

     

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