FAQs
Frequently Asked Questions but feel free to ask your own.

Listed below are the questions we are asked most frequently. If you cannot find an answer for your question then please contact us and we will do our best to assist you.

  • Who is the Model Village suitable for?

    Our visitor profile is about 55% families with children and 45% adults only.

    Children enjoy the miniature scenes, animation and fun character hunt trails. Adults also enjoy the character hunts, but the gardens and detailed models, representing English life through the last 6 decades, offering a touch of nostalgia and some very English humour, have a special appeal.

  • How long to allow - Can we make it a full day out?

    The Model Village is set in 4 acres of beautiful gardens and much bigger than many first-time visitors anticipate. We recommend you allow at least 1.5 hours, longer if having refreshments too. Once our crazy golf opens you need to allow at least 2 to 2.5 hours.

    Based on customer feedback the typical visit length is between 1.5 to 2.5 hours (this is without the golf). 

    Important: As everything is in miniature and there are lots of 'hidden' gems and animated scenes at time intervals, a quick visit will certainly miss a lot.  The longer you take, the more you will see and experience. Take a slower pace or consider going around twice, you will have a greatly enhanced experience if you do!

    The Model Village is set in the beautiful Babbacombe bay area. Within an easy 4 to 5 min walking distance are the Babbacombe Downs with spectacular, not-to-be-missed, views and the cliff railway to the beautiful Oddicombe beach (if it's a hot sunny day, why not spend some time on the beach and visit us!). Also, the famous Babbacombe theatre is at the other end of the downs. 

    There are also a wide variety of pubs and restaurants, some suggestions here

    There is also the St Marychurch shopping precinct with a range of individual shops, just 3 or 4 min walk the other way. Bygones Victorian street & museum is just around the corner.  All of these attractions/sights can be accessed from the same local authority car park as the Model Village, though there are closer car parks (Princess street on the Downs and Chilcote close next to St Marychurch)

    NOTE: The above are just suggestions,  check individual sites for details and opening dates (some may be closed at certain times of the year)

     

  • Postcode (for SatNav) and Parking?

    Our postcode is TQ1 3LA, however this will lead you to the Hampton Avenue side of the local authority car park which is no entry. Follow the brown traffic signs when you get very close.

    There is a pay & display local authority owned car park adjacent to the model village that serves the whole area. This car park looks like it belongs to us, but we have no ownership or control of it.  Card payments can be made at one of the machines (though we'd recommend having a few coins in case). They also use pay-by-mobile either using a number to call or if you download the 'RingGo' app

    We suggest allowing 2-3 hours for parking ( if you have any parking time left you might want to take a 5 minute walk to the Babbacombe Downs - the views are worth it). If necessary, you can pop out to top up during your visit, see a member of staff.

  • Are dogs allowed in the Model Village?

    Yes, well behaved dogs are allowed, with some restrictions - 

    Dogs are welcome throughout the gardens, indoor displays and gift shop

    They strictly cannot go into the coffee shop, except for guide/assistance dogs  This is partially due to its limited size and restricted space. We do have seating outdoors on the terrace with a few sheltered tables.  This is a no exceptions rule, so if you are planning to use the coffee shop takeaway we would advise visiting us on a dry day!

    They must be kept on a short lead and you must stay with them the whole time.

    Please come prepared to pick up any doggy dos!

     

  • LOCAL RESIDENT DISCOUNT?

    LOCAL RESIDENT 25% DISCOUNT  - 35% DISCOUNT

    Our special winter discount of 35% is valid until 13th February 2022.  (From 14th Feb it will revert back to 25%)

    We have a special discount for local residents - Get 25% 35% off admission tickets. It is available any day to anyone permanently living in a TQ, PL or EX postcode.

    How it Works (T&Cs) - You need to ask on arrival and show proof of permanent TQ, EX or PL address (i.e utility bill, driving license etc.), everyone in your group/family will get the discount. Valid against full gate prices.  NOT VALID in conjunction with any other discounts or pre-booking discount.  The special winter discount of 35% is valid until 13/02/2022, after this date it reverts back to 25%.  You can use this discount to purchase gift vouchers on-site.

    IMPORTANT: To avoid confusing the vast majority of our visitors who are not local residents, our admissions staff do not ask customers if they are local - You must ask on arrival for this special discount. This cannot be applied after your visit. 

    Note that we only take card payments on-site - no cash!

  • Accessibility and visiting with additional needs?

    The Model Village is built in a steep valley. For people with any mobility difficulties, wheelchair and mobility scooter users, it is important to allow plenty of time and bear in mind there are very steep slopes (gradients up to 1-in-4, 25%) entering and leaving the gardens, and you need to be certain this is manageable for you. It is important to read on for full details, photos and prices...

    Please Click here for FULL details.

  • Do you offer prize tickets for charity events & raffles?

    Every year we get thousands of requests for complimentary and prize tickets to be handed out at local charity events, special occasions and raffles for a variety of local causes. We do our best to help as many as we can and hand out around 2000 free tickets every year. 

    Unfortunately, due to the volume, we can't help and support every request we get.

    If you would like put in a request:-

    - We can only process requests by email - mail@model-village.co.uk  or letter, we cannot help with requests over the phone.

    - It will need to be a local event and, to allow time for processing, at least 3 or 4 weeks before the event date, to have any chance.

    - Please give the event date and some details about what the tickets will be used for and where any monies raised will be going.

    - We will need an address for where to send the tickets if your application is successful

    Once you have applied:-

    - We cannot reply to requests, or give information on the status of a request.  You will only hear from us if successful (generally within 3 to 4 weeks).

    - Entries, with the correct information as above, are picked at random once a month

    - Please bear with us if you are not successful on this occasion.

  • Do you sell GIFT VOUCHERS?

    We do sell gift vouchers, however these are currently only available for purchase on site.  You don't have to be visiting, you can purchase them at the entrance.

    We sell single visit Adult & Child admission ticket vouchers at the regular full gate price at the time of purchase.  They cannot be purchased using any discount vouchers, except you can use Local Resdient Discount to purchase them

    They are valid for use within 12 months of the date of purchase.

     

  • Will the weather affect my visit & winter opening?

    Without a doubt the village is mostly outdoors and is best seen in drier weather.

    However, if the weather is inclement we do have some indoor displays - Movie miniatures, Victorian snowy village scene, our Little Enders soap scene - these could pass a bit of time if the weather turns showery.

    We close earlier in the winter to ensure the park is closed before it starts getting dark (except for our Christmas event). Set in a valley surrounded by trees, it will start getting quite dim after 3.30pm on a cloudy day from Mid Nov to the end of Jan.

    SEVERE WEATHER:

    We are an outdoor attraction with a few indoor exhibits.  We will always do our best to keep things running, but as the real-world gets affected by extreme weather then it is fair to assume that our much more delicate miniature world will be affected too.

    During extreme wet/windy weather - set in a valley we are quite sheltered from most of the winds, but some of the animated featues may be affected by heavy rains. This may, albeit it very rarely, affect opening times

    During extreme cold/icy/snowy weather - this is rare in Torquay but because we have some steep pathways, we need to ensure paths are clear of any ice before we can open which may delay or reduce opening hours during more extreme conditions.

    .

     

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